Below cancellation policy supersedes any other published cancelation policy related to the pirate ship Black Raven, St. Augustine, FL. Last update: January 29, 2018.
Tickets are not refundable unless a special cancellation code has been issued. All such cancellations are subject to a 25% cancellation fee.
If the excursion is being canceled (by Black Raven) due to inclement and unsafe weather situation, a full refund will be issued.
All refunds will be made using the same method as the tickets were paid for. Expect up to 72 hours before a refund will be initiated.
Corporations, Groups, Charters and Schools
Deposit, minus 25% of the contract value, is refundable up to 14 days prior to reservation time. After that it becomes non-refundable.
In case of inclement and unsafe weather situation, the cruise will be delayed, rescheduled or canceled as per the captain’s decision. In such case, the deposit will be fully refunded.
If you become a “NO SHOW”, your ticket becomes non-refundable. You will be considered a “NO SHOW” if you have not checked-in 15 minutes prior to departure time. We will, however, try to accommodate you on a stand-by basis on any future trip with equal or less value. Unfortunately, this cannot be done by another reservation or wait listing. You have to show up and we will let you know the availability shortly before departure. Please Note: None of Black Raven’s employees has the authority to confirm a new reservation for a “NO SHOW”.
Disclaimer: In case of inclement weather conditions, unexpected cancellations or other reasons beyond the company’s control, the departure time and the program may be altered, certain segments of the program or crew members substituted and/or the trip cancelled. A minimum amount of tickets need to be sold for a trip to take place. All refunds will be made in the same way it was paid for. Expect up to 72 hours before the refund can be initiated. We strongly recommend all passengers to call ahead of time and reconfirm the departures (especially if you intend to drive long distance for the event). Please call: 877 578 5050.