Frequently Asked Questions

Our schedule changes seasonally. It is always recommended that you call to re-confirm any departure times.

Mondays:
1:15 PM – Treasure Hunt
4:15 PM – Treasure Hunt

6:45 PM – Tropical Sunset Cruise

Tuesdays:

1:15 PM – Treasure Hunt
4:15 PM – Treasure Hunt

6:45 PM – Tropical Sunset Cruise

Wednesdays:

1:15 PM – Treasure Hunt
4:15 PM – Treasure Hunt

6:45 PM – Tropical Sunset Cruise

Thursdays:

1:15 PM – Treasure Hunt
4:15 PM – Treasure Hunt

6:45 PM – Tropical Sunset Cruise

9:00 – Rum Runner (Adults only – 21+)

Fridays:

1:15 PM – Treasure Hunt
4:15 PM – Treasure Hunt

6:45 PM – Tropical Sunset Cruise

9:00 – Rum Runner (Adults only – 21+)

Saturdays:
11:15 AM – Birthday Adventure

1:15 PM – Treasure Hunt
4:15 PM – Treasure Hunt

6:45 PM – Tropical Sunset Cruise

9:00 – Rum Runner (Adults only – 21+)

Sundays:

1:15 PM – Treasure Hunt
4:15 PM – Treasure Hunt

6:45 PM – Tropical Sunset Cruise

9:00 – Rum Runner (Adults only – 21+)

Boarding for all shows starts 15 minutes prior to departure time.

The marina does NOT have a parking lot. Please allow at least 45-60 minutes to find parking. Expect a short walk, and possible traffic during weekends, holidays and peak tourist season (summer and winter break). Please see our Location & Directions page for parking options.

“NO SHOWS” – If you become a “NO SHOW”, your ticket becomes non-refundable. If you have not checked in by the time boarding starts and we have not been able to get in contact with you by the time the ship leaves the dock, you will be marked as NO SHOW. We will, however, try to accommodate you on a stand-by basis on any future trip with equal or less value. This cannot be done by another reservation or waitlisting. You must show up at check-in time and we will let you know if there is availability to fit you on the ship.

Please Note: None of Black Raven’s crew has the authority to confirm a new reservation for a “NO SHOW”.

We offer $5 off the regular ticket price for groups of 15+ individuals.

Your group will share the ship with other passengers. Departure time is according to our regular sailing schedule.

In order to take advantage of our group rate, your group needs to consist of at least 15 people and the payment needs to be made in max of two (2) transactions, the deposit, and the full payment. Full payment must be made 24 hours prior to departure. We cannot accept individual payments from the group members.

No. We are not equipped to serve food on our sailings. We do have a full bar on board which serves light snacks and candy. Catering is available on private charters and special holiday sailings.

This is one of our most frequently asked questions. Yes, this is a real ship that floats in the water. It is US Coast Guard inspected and approved for up to 127 passengers. We depart from the St. Augustine Municipal Marina. All sailings are restricted to the Matanzas River. We do not sail in open ocean.

We strongly recommend that you make a reservation,. During peak tourist times (summer, Christmas breaks, major school holidays, etc), we may sell out 24-48 hours in advance. On the other hand, during the-off season (i.e. weekdays during the school year), we may need to cancel a trip due to having too few reservations. For information on the status of your trip, you may call us at (904)826-0000.

It is up to the Captain to decide whether to cancel a trip due to weather. If it looks like there will be inclement weather conditions such as heavy winds/rain, thunder, or lightning, we will contact you as soon as possible to cancel. We will still go out in a light rain and there are covered areas onboard the ship. We may delay boarding if it looks like the weather will pass.

Treasure Hunts last approximately 1.5 hours. Rum Runners last approximately 2 hours. During the holiday season, Nights of Lights trips last approximately 2 hours. The Tropical Sunset Cruise is 2 hours.

A child is age 3 – 12 years. Any infant or child younger than 3 years is considered as a toddler and costs $9.95. All passengers regardless of age must be accounted for prior to sailing and must have a boarding pass.

Our street address is: 111 Avenida Menendez, St. Augustine, FL 32084. Check-in is located in the Black Raven Ship Store inside the St. Augustine Municipal Marina building next to the Bridge of Lions, across the street from O.C White’s seafood restaurant.

Yes, one for the Wenches and one for the Pirates.

The St. Augustine Municipal Marina where we are located does not have a parking lot, nor does it have the authority to build a parking lot. We recommend arriving at least 45-60 minutes early in order to find parking. Street parking is available throughout the city, free after 5PM, on Sundays and holidays, and free all the time with a vaild handicapped permit. We recommend those with mobility issues or those traveling with larger groups be dropped off at the marina to check-in while your driver finds parking. For a more comprehensive list of parking options, please see our Location & Directions page.

Do NOT go down to the ship before checking in at the ship store. All groups must check in inside the Black Raven Ship Store to pick up individually marked boarding passes. All passengers must be accounted for prior to sailing and all passengers regardless of age must have a boarding pass before being allowed on the ship. We are located inside the St. Augustine Municipal Marina Building directly across the garden from Scenic Cruise, Eco Tours, and Schooner Freedom offices.

Unfortunately, due to the height of the ship, there is not enough space on the dock to accommodate a ramp that would reach the main deck of the ship. In order to reach the deck, guests must climb a small set of 5 steps to board the ship.

Strollers may be left inside the ship store prior to the last sailing of the day, or down at the dock at the entrance to the ship.

Only ADA certified service animal are allowed on the ship. The official definition of a service animal is as follows:

“Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties. Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.”

For liability reasons, emotional support animals and other pets that may not react well to loud cannons or children are not permitted on the ship.

If you become a “NO SHOW”, your ticket becomes non-refundable. If you have not checked in by the time boarding starts and we have not been able to get in contact with you by the time the ship leaves the dock, you will be marked as NO SHOW. We will, however, try to accommodate you on a stand-by basis on any future trip with equal or less value. This cannot be done by another reservation or waitlisting. You must show up at check-in time and we will let you know if there is availability to fit you on the ship.

Please Note: None of Black Raven’s employees has the authority to confirm a new reservation for a “NO SHOW”.

Cancellations made at least 48 hours prior to your trip may receive a 75% refund or we may hold your reservation for you to reschedule to a future date. All cancellations are subject to a 25% cancellation fee. Cancellations made less than 48 hours in advance are subject to no refund, although you may reschedule if needed.

If the Black Raven has to cancel a trip for any reason, all customers will be given the option of receiving a full refund or rescheduling.

For refunds on tickets purchased through a third party such as Get Your Guide or Old Town Trolley, customer must go back to that third party for a refund.